General Terms and Conditions

§ 1 Scope and contracting party

(1) These terms apply to every rental contract for skis, snowboards, boots, helmets and other accessories that you conclude with Reitsamer GmbH, Talstraße 101, 5700 Zell am See, Austria. Your contracting party for the rental is Reitsamer GmbH alone.

(2) If you book through a booking platform, the rental contract is still concluded with us. The platform arranges the booking; its own terms additionally apply to its own service. Where the two conflict, these terms govern the rental itself.

(3) Should any provision be invalid, the remaining provisions stay in force.

§ 2 Booking and conclusion of the contract

(1) Your booking is a binding offer. The contract is concluded when we confirm it, which you receive by e-mail.

(2) You book a category for a period, not a specific model. Which item you receive is decided during the fitting in the shop — by height, weight, boot sole length, age and ability.

(3) Age categories go by age on the first day of the rental.

§ 3 Prices and payment

(1) All prices are final prices in euros and include VAT.

(2) With an online booking the full amount is payable in advance. In return you receive the online discount of up to 20% against the walk-in day rate.

(3) Payment is by credit card, Apple Pay, Google Pay and other methods. The booking step shows which of them are available.

(4) The protection package is optional and is charged per pair of skis, whatever the rental length. It applies to breakage or theft of the rented equipment. Without the package, an excess is charged in the event of damage: 150 euros for Economy, 250 euros for Premium and 350 euros for Platinum. In the case of theft a police report is required in every instance.

(5) From the eighth day the per-extra-day rate shown in the price list applies.

§ 4 Cancellation and rebooking

(1) The deadline runs from the start of the booked rental period. Collecting the equipment the evening before does not change the deadline.

(2) Up to seven days before the rental starts you can cancel free of charge. We refund the full amount by the means you paid with.

(3) Within the last seven days before the rental starts, cancellation is only possible with the cancellation cover, and then only up to the time of collection. The cover costs 10% of the total booking price and must be taken out together with the booking; it cannot be added later. It is not the same as the protection package, which is charged per pair of skis and covers damage to the equipment.

(4) Without the cancellation cover there is no claim to a refund within the last seven days. The same applies if you do not collect the equipment.

(5) Rebooking to another period is possible up to seven days before the rental starts, provided the category you want is available in the new period. If the new period is dearer you pay the difference; if it is cheaper we refund it.

(6) If we cannot provide the service — because the lifts stay closed, for instance — we refund the amount for the days affected in full.

(7) The deadlines in this section are granted to you contractually. For leisure services tied to a specified date, § 18(1)(10) FAGG provides an exception to the statutory right of withdrawal in distance selling. Whether that exception applies to your booking does not affect the deadlines above.

§ 5 Handover, rental period and return

(1) The rental period runs from handover in the shop to return in the shop.

(2) You can collect the equipment the evening before from 4 pm. That day does not count as a rental day.

(3) Returns are made during opening hours. Swapping and returning are possible at any of our shops in Zell am See, including a location other than the one you collected from.

(4) If you return the equipment later than agreed, we charge the additional days at the price-list rate.

§ 6 Your part on site

(1) Bindings are adjusted to DIN/ISO 11088. For that we need correct figures for height, weight, boot sole length, age and ability. We cannot answer for damage resulting from incorrect figures.

(2) Every item is checked before handover. Please report any visible defect before your first run so that we can put it right.

(3) If something does not fit, we swap it free of charge throughout the rental period.

(4) Bindings must not be adjusted by yourself. A self-adjusted binding loses its set release value.

§ 7 Damage, loss and liability

(1) Normal wear is included in the rental price.

(2) You are liable for damage from improper use, for loss and for theft. With the protection package your liability is limited to the extent agreed in it; without it the excess under § 3(4) applies.

(3) In case of loss or theft, please report the incident to the shop without delay. For theft we also need a police report.

(4) We are liable for intent and gross negligence. For slight negligence we are liable only for personal injury. Liability for indirect damage and for loss of enjoyment is excluded as far as the law allows.

(5) Winter sport carries its own risks. We are not liable for accidents on the piste unless they result from an error in the adjustment or the check.

§ 8 Applicable law and place of jurisdiction

(1) Austrian law applies. Mandatory consumer protection provisions of your country of residence remain unaffected.

(2) The place of performance is the shop where the equipment is handed over.

(3) For consumers the statutory place of jurisdiction applies. For businesses the court with jurisdiction for 5700 Zell am See is agreed.

(4) Please address complaints to service@sport2000-zellamsee.at. We reply within seven working days.